Legal Updated: 2024-01-01

Privacy Policy

This Privacy Policy explains how Trendelio collects, uses, shares, and protects personal data, including information collected through our website, products, and support channels.

Effective Date: 2024-01-01. This policy is designed to be readable and transparent. If any section is unclear, please contact us and we will help.

Information We Collect

We collect information in three primary ways: (1) information you provide, (2) information collected automatically when you use our services, and (3) information we receive from trusted partners needed to operate the service.

Information you provide

  • Account details you provide (name, email, phone).
  • Messages and requests submitted via customer support.
  • Preferences you set, such as communication and cookie choices.

Payment information

Payment intent metadata may be processed by payment providers. We do not store full card numbers on our servers. Depending on the provider and transaction type, we may receive limited details such as billing name, transaction status, and partial identifiers needed to reconcile payments.

Usage and device data

  • Usage data such as page interactions, clicks, scrolling, and analytics events.
  • Device information, including browser type, operating system, language, and approximate location derived from IP address.
  • Log data, including timestamps, referring/exit pages, and error diagnostics to improve reliability.

How We Use Information

We use personal data only when we have a legitimate reason and when it helps us provide and improve Trendelio. Common uses include:

  • To provide course access and customer support.
  • To operate, maintain, secure, and improve the website and product experience.
  • To personalize content and remember preferences (e.g., theme settings, language, cookie choices).
  • To communicate product updates, service messages, promotions, and policy changes.
  • To prevent fraud, enforce our terms, and protect users and the platform.

If you are in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we rely on one or more of the following bases depending on context:

  • Contract: processing necessary to provide the services you request.
  • Legitimate interests: to secure and improve our services, prevent misuse, and understand usage patterns (balanced against your rights).
  • Consent: where you choose to accept optional cookies or marketing communications.
  • Legal obligation: to comply with applicable laws and lawful requests.

Cookies

We use essential cookies for authentication and preferences, and optional analytics cookies. You may manage preferences via your browser or our cookie banner.

  • Essential: required for basic site functionality and security.
  • Preference: remembers choices like theme and UI settings.
  • Analytics (optional): helps us understand how users interact with pages to improve performance and content.

Do Not Track

Some browsers offer “Do Not Track” signals. There is not yet a consistent industry standard for responding to these signals, so our behavior may vary by browser settings and the cookies you accept.

Data Sharing

We may share data with service providers under strict agreements to operate, protect, and improve our services. We do not sell personal data.

  • Service providers: hosting, analytics, customer support tooling, and payment processing.
  • Compliance and protection: to comply with laws, respond to lawful requests, and protect rights and safety.
  • Business transfers: if we’re involved in a merger, acquisition, or sale of assets, data may be transferred as part of that transaction.

International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as contractual protections) to help ensure an adequate level of data protection.

Data Retention

We retain personal data only as long as necessary for the purposes above, including providing the services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations. When data is no longer needed, we take steps to delete or de-identify it.

Your Choices

  • Access, correct, or delete your data by contacting [email protected].
  • Unsubscribe links are included in every marketing email.
  • You can manage cookie preferences via our cookie banner and your browser settings.

Rights summary (where applicable)

Depending on your location, you may have rights to request access to, correction of, deletion of, or portability of your personal data, and to object to or restrict certain processing. We will respond within a reasonable timeframe and as required by law.

Security

We use reasonable technical and organizational measures to protect personal data, including access controls and monitoring designed to reduce risk. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child has provided us personal information, contact us to delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. We will update the “Effective Date” above and, if changes are significant, provide additional notice as appropriate.

Contact

Questions? Email [email protected] or call +1-415-555-0134.

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